Shipping policy
Shipping Policy
Last updated: 19th February 2026
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order.
During peak periods, promotions, or high-demand periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Options & Costs
We currently offer the following delivery options within the United Kingdom:
Standard Delivery — Free
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Cost: Free of charge
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Estimated delivery time: 2–5 business days after dispatch
Express Delivery — £6.99
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Cost: £6.99
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Estimated delivery time: 1–2 business days after dispatch
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Fulfilment & Dispatch
Some orders are fulfilled through our authorized fulfillment partner to ensure fast and reliable delivery.
Orders may therefore be dispatched from different fulfilment centres depending on stock availability.
All customer support, delivery queries, and returns are handled directly by PowerGainz Nutrition.
Order Tracking
Where available, you will receive a tracking number once your order has been dispatched.
Tracking information will be sent to the email address provided at checkout.
If you have not received tracking details, please contact us at seb@powergainznutrition.co.uk.
Delivery Addresses
Please ensure that your delivery address is complete and accurate when placing your order.
We cannot be held responsible for delays or failed deliveries caused by:
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Incorrect or incomplete address details
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Failed delivery attempts
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Refused deliveries
If an order is returned to us due to incorrect address details, additional delivery charges may apply.
Missed or Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe:
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Please check your tracking information
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Confirm your delivery address
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Contact us at seb@powergainznutrition.co.uk
We will investigate the issue with our courier or fulfilment partner on your behalf.
Lost or Damaged Parcels
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 48 hours of delivery with photographs where possible.
We will assess the issue and arrange a replacement or refund where appropriate.
International Shipping
At present, we primarily ship within the United Kingdom.
If international delivery options are available, costs and estimated delivery times will be displayed at checkout.
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
Shipping Restrictions
We currently do not deliver to P.O. boxes or certain remote locations.
Any applicable restrictions will be displayed at checkout.
Contact Us
For all shipping and delivery enquiries, please contact:
We aim to respond within 1–2 business days.
